My happy place.
Wrangling gnarly organisation and service problems into simple, human-centred, research driven strategies and solutions.
How to work with me.
Hire me for a project
I love with a passion hands on design and research and I’ll never stop being ‘on the tools’. I can be an extra pair of hands for your design team or run a small solo project for any phase or your service from Discovery to Live.
Bring me on as a mentor or trainer
Being trained by Service Design pioneers and with over a decade of experience in leadership I enjoy mentoring and upskilling individuals and teams. My thing is knowing how to maintain high quality and ethical practices in fast paced agile environments.
Partner with me as your design advisor
Using your brilliant design team’s on the ground work I can advise your leadership team on strategic design decisions that reach your organisational priorities.
Work history.
Design Lead
OpenAustralia Foundation
Sep 2021 to Present
Northern Rivers, Australia
Research, strategy, service design, visual design and ux design on OAF's biggest service - https://www.planningalerts.org.au/ service . Embedded in the charity's small but brilliant team doing big meaningful things with limited resources.
Disability Support Worker
NDIS
May 2020 - Apr 2023 (3 yrs)
Northern Rivers, Australia
Digital literacy and palliative support for local, highly respected Ku-Ku Yulanji/ Minjungbal man requiring deep compassion for issues of colonisation and generational trauma.
Parenting
Career Break
Aug 2018 - May 2020 (1 yr 10 m)
Northern Rivers, Australia
Service Design Lead
Digital Transformation Office
Jan 2016 - Jun 2018 (2 yrs 6 m)
Sydney, Australia
Senior practitioner and discipline leader, supporting multiple agile delivery teams. Played a key role in shaping culture at the DTA during its early development, as one of the first hires.
Senior Service Designer
Meld Studios
Oct 2013 - Dec 2015 (2 yrs 3 m)
Sydney, Australia
Mastering guerrilla research methods, authentic co-design, and built serious 'data grind' skills at a pioneering UK studio. Consistently and joyfully delivering high-impact visual storytelling to communicate insights for community organisations, charities, and government clients.
Art Director
Ogilvy One
Mar 2008 - Aug 2011 (3 yrs 6 m)
Paris, France
Led concept and visual design for French and European digital campaigns and products at a bilingual Paris office. Worked with major clients including Nestlé, Mattel, and Yahoo.
Senior Web Designer
DTDigital/Ogilvy One
Mar 2008 - Aug 2011 (3 yrs 6 m)
Paris, France
Led concept and visual design for French and European digital campaigns and products at a bilingual Paris office. Worked with major clients including Nestlé, Mattel, and Yahoo.
Interface Designer
Ericsson Australia
Sep 2004 - Sep 2005 (1 yr 1 m)
Melbourne, Australia
Web and WAP Interface design for Telstra mobile content delivery platform.
Web Designer
Massive Interactive
Feb 2000 - Jan 2002 (2 yrs)
Sydney, Australia
Lived through Y2K, survived. Interface design and information architecture for web and iTV platfroms.